Shipping Policy

 - All orders placed with Butcherquip will be shipped with the specified freight company selected at the checkout.

-Orders over $400 are free freight. T&Cs apply.

- *Bulky items are not included in the free freight policy and attract a specific freight charge.

- Shipping costs will be displayed at checkout.

- Express shipping is available upon request/selection.

- All orders sent via the specified shipper at checkout will include tracking details.

- Orders are dispatched the following business day if all products are in stock.  If a product is not in stock, you will receive a notification to inform you of the unavailability in shipment.  

- Shipping times are between (3) and (7) business days depending on your location; some rural areas may take longer.  

Pick up Available:

 -  Our Store is located at 19 Da Vinci Way, Forrestdale WA 6112. Online orders can be collected from our store if you select our ‘Pickup’ option.

-  Please note our operating hours are below:

-  7.00am – 4.00pm Monday - Friday

-  CLOSED Saturdays & Sundays

-  CLOSED ON PUBLIC HOLIDAYS

RETURNED GOODS/RESTOCKING

- If you are not satisfied with what you have purchased from Butcherquip we will refund / replace the items of concern if we are advised within 14 days of your receipt of the goods – subject to the following criteria:

- The goods must be returned in the original packaging.
- The original packaging must be in good condition.
- The goods must be unused and in a resell-able condition.
- No refund or replacement will be processed until the goods are received for inspection.
- A restocking fee of 10 % may apply.
- The goods must be returned at the customers cost.

WARRANTY CLAIMS

• Butcherquip will only warranty product in accordance to the manufacturer’s warranty terms.
  - No warranty claims will be processed until the goods are received for inspection and approval is granted from the manufacturer.