Returns & Refunds
Contact us before you send anything back. Call 1300 665 871 or email sales@butcherquip.com.au with your order number and what the problem is. We will tell you what to do next. Goods sent back without contacting us first may be delayed or refused.
CHANGE OF MIND
You have 14 business days from the day you receive the goods. They need to be unused and in resellable condition, in their original undamaged packaging, with all parts, accessories and manuals included.
You pay the return freight. Please use a tracked service, as we cannot refund goods that do not reach us. Once the goods are back with us and checked, we process approved refunds within 5 business days, to the original payment method only.
Where goods come back incomplete, marked, or in packaging we cannot reuse, a restocking fee of up to 10% may be deducted at our discretion. We will tell you before we deduct anything.
FAULTY, DAMAGED OR INCORRECT ITEMS
This is separate from change of mind and is not limited by the 14 business day window.
Send us your order number and photos. If the problem is major you can choose a refund or a replacement. If it is minor we will repair it, replace it, or refund it. We cover return freight on faulty goods, and for heavy equipment we will arrange collection rather than asking you to ship it.
If your order arrives damaged, please let us know within 5 business days of delivery so we can lodge it with the carrier.
EQUIPMENT WARRANTY
Equipment we sell is covered by the manufacturer's warranty, which runs in addition to your rights under the Australian Consumer Law. If you have a warranty issue, deal with us and we will manage the claim with the manufacturer on your behalf.
SENDING GOODS BACK TO US
ButcherQuip, 19 Da Vinci Way, Forrestdale WA 6112. Monday to Friday, 7:30am to 4:00pm. Closed weekends and public holidays. You are welcome to return goods in person during these hours.
YOUR RIGHTS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits or replaces those rights. The full terms are set out in our Return and refund policy.