- If you are not satisfied with what you have purchased from Butcherquip we will refund / replace the items of concern if we are advised within 14 days of your receipt of the goods – subject to the following criteria:
- The goods must be returned in the original packaging.
- The original packaging must be in good condition.
- The goods must be unused and in a resell-able condition.
- No refund or replacement will be processed until the goods are received for inspection.
- A restocking fee of 10 % may apply.
- The goods must be returned at the customers cost.
- Butcherquip will only warranty product in accordance to the manufacturer’s warranty terms.
- No warranty claims will be processed until the goods are received for inspection and approval is granted from the manufacturer.